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I have talked toMSN
Dear Sir/Madam,
We know that after-sale service is very important for one company's development, so we have attached importance to this. Here we have made some guarantee as follows:
-If you are not satisfied with our products after you have received it, then you could send it back to us in time, but the freight charge is paid by you. And after we have checked the goods is ok, then we will send the money back to you, or you could also change it with other items, it depends on you.
-If you have some further doubt about anything, you could contact us directly, then we will try our best to solve it until you are satisfied with it.
-If there is anything that we can do, we will make every effort to make it.
Your happiness is our pleasure-- that is our final goal in doing our business.
Thank you very much for your precious time!